Terms of Service
Please read these terms carefully before using our services

Terms of Service

Please read these terms carefully before using our services

Last updated: 4/27/2025

These Terms of Service (“Terms”) govern your access to and use of our payment processing services. By registering for or using our services, you agree to be bound by these Terms.

Service Agreement
Account Requirements
  • Must be a legally registered business entity
  • Valid business documentation required
  • Complete KYC verification process
  • Maintain accurate business information
Payment Processing
  • Transaction fees as specified in pricing page
  • Settlement periods: 1-3 business days
  • Minimum transaction amount: R$1.00
  • Maximum transaction limits may apply
Merchant Obligations
Business Conduct
  • Comply with all applicable laws and regulations
  • No prohibited business activities
  • Maintain sufficient funds for refunds
  • Respond to customer disputes promptly
Security Requirements
  • Implement required security measures
  • Report security incidents immediately
  • Regular security assessment compliance
  • Protect customer payment data
Prohibited Activities
Restricted Business Types
  • Illegal goods or services
  • Unauthorized intellectual property
  • Gambling without proper licenses
  • Adult content or services
Prohibited Practices
  • Fraudulent transactions
  • Money laundering activities
  • Unauthorized currency exchange
  • Pyramid or Ponzi schemes
Fees and Charges
Transaction Fees
  • Standard processing fees per transaction
  • Currency conversion fees if applicable
  • Chargeback handling fees
  • Monthly service fees (if any)
Additional Charges
  • Account setup fees (if applicable)
  • Integration support fees
  • Custom development charges
  • Early termination fees
Termination
Termination by Merchant
  • 30 days written notice required
  • All pending transactions must be completed
  • Settlement of outstanding fees
  • Data retention requirements apply
Termination by Provider
  • Immediate termination for violations
  • Notice period for regular termination
  • Reserve holding period
  • Final settlement process
Dispute Resolution
Chargeback Process
  • Merchant notification within 24 hours
  • 7 days to provide documentation
  • Evidence requirements
  • Resolution timeframes
Legal Proceedings
  • Jurisdiction: São Paulo, Brazil
  • Arbitration procedures
  • Governing law: Brazilian law
  • Notice requirements
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