Refund and Returns Policy
Clear and fair refund and returns policy for all transactions
Last updated: 4/27/2025
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Overview
- Our refund and returns policy lasts 30 days from the date of purchase
- Items must be unused and in the same condition as received
- Original packaging must be intact and included
- Receipt or proof of purchase is required for all returns
- Certain items are exempt from being returned
Non-Returnable Items
- Perishable goods such as food, flowers, newspapers or magazines
- Intimate or sanitary goods, hazardous materials, or flammable liquids
- Gift cards and downloadable software products
- Some health and personal care items
- Items not in original condition or damaged due to customer error
Refunds
- Once your return is received and inspected, we will send you an email notification
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed automatically
- Credit will be applied to your original method of payment within a few days
- Only regular priced items may be refunded; sale items cannot be refunded
Partial Refunds
- Books with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Items returned without proper documentation or packaging
Exchanges
- We only replace items if they are defective or damaged
- If you need to exchange it for the same item, send us an email
- Send your item to our designated return address
- Processing time may vary depending on your location
- We recommend using trackable shipping for expensive items
Shipping Returns
- You will be responsible for paying for your own shipping costs for returning your item
- Shipping costs are non-refundable
- If you receive a refund, the cost of return shipping will be deducted from your refund
- Depending on where you live, the time it may take for your exchanged product to reach you may vary
- We don't guarantee that we will receive your returned item